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An Organizational Consultation Model to Advance a ...
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This document is an organizational consultation model to advance a culture of well-being. It is part of the Clinical Support System for Serious Mental Illness (CSS-SMI), a Substance Abuse and Mental Health Services Administration (SAMHSA) funded initiative implemented by the American Psychiatric Association (APA).<br /><br />The learning objectives of this model are to incorporate an organizational culture of well-being in the workplace setting to improve workplace conditions and apply frameworks that can help organize the change process for an organization.<br /><br />The document discusses the Quadruple Aim, which emphasizes improved patient care, lower costs, better outcomes, and clinician wellness. It distinguishes between organizational culture and climate, with culture referring to shared and fundamental beliefs of a group and climate referring to the atmosphere in a place.<br /><br />The document highlights sources of stress injury, including traumatic injury, grief injury, moral injury, and fatigue injury. It also presents a social ecological model for health workers' well-being during the COVID-19 pandemic.<br /><br />The organizational consultation model is outlined, beginning with engaging leadership and using frameworks for change. The importance of speaking with a shared vocabulary and conceptualization is emphasized. The document suggests building a program on well-being and provides design considerations.<br /><br />The model includes measurement, with a focus on meaningful metrics such as organizational metrics and well-being team metrics. It also discusses the importance of taking action and scaling up initiatives.<br /><br />The document provides examples of a physician well-being program journey and an organization's journey towards well-being. It concludes with a Q&A section for presenters.
Keywords
organizational consultation model
culture of well-being
Clinical Support System for Serious Mental Illness
Substance Abuse and Mental Health Services Administration
SAMHSA
learning objectives
Quadruple Aim
organizational culture
organizational climate
COVID-19 pandemic
Funding for SMI Adviser was made possible by Grant No. SM080818 from SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA/HHS or the U.S. Government.
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