Creating and Sustaining High-Quality Crisis Services: A Systemic Approach-Presentation Q&A

Video Transcription

Video Summary

In the video, the speaker answers various questions about their organization's licensing and accreditations. They explain that their CIT officers do carry standard officer equipment, but they do not handcuff individuals during mental health transports unless necessary. The speaker also discusses their staffing levels, vacancies, and staff morale, highlighting their efforts to improve training and reduce staff injuries. They mention implementing a new training program called Therapeutic Options for verbal de-escalation and Safe Clinch for hands-on training. In response to a question about improving existing resources, the speaker emphasizes the need to adapt and modify existing systems. The speaker also explains the process of collecting data through their electronic health record (EHR) system and the challenges faced in ensuring data accuracy. Lastly, they clarify that the program replacing CPI is called Therapeutic Options and Safe Clinch.

Keywords

CIT officers

training

staff injuries

data collection

EHR system