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Engage or Enrage: De-escalation Strategies for Men ...
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The document is a summary of a webinar on de-escalation strategies for mental health crises. The webinar is part of the Clinical Support System for Serious Mental Illness (CSS-SMI), a project funded by the Substance Abuse and Mental Health Services Administration (SAMHSA) and implemented by the American Psychiatric Association (APA). The webinar offers continuing education credits for physicians, psychologists, nurses, social workers, and other healthcare professionals.<br /><br />The webinar focuses on understanding crisis situations and developing skills for de-escalation and co-regulation. It emphasizes the importance of self-awareness in crisis situations and highlights the fight/flight/freeze response as a natural reaction to chaotic and dangerous situations. Responding instead of reacting requires self-awareness and understanding of personal triggers, emotions, and thoughts.<br /><br />Active listening is identified as a crucial tool for de-escalation. It involves listening to understand rather than crafting a response. Non-verbal techniques, such as silence, calm voice tone, and open body language, help build trust and create a calm environment. Questioning techniques and reflective and empathic responses are also important in active listening.<br /><br />The document also mentions supportive strategies for de-escalation, such as assisting with tasks, showing sympathy, providing distractions, and appealing to self-interest. These strategies are effective for lower-level crisis stages.<br /><br />The summary concludes by highlighting the upcoming second part of the webinar, which will address de-escalation at higher-level crises, avoiding power struggles, and managing the cool-off period. The document also provides information on how to claim continuing education credits and mentions upcoming webinars and initiatives by SAMHSA.
Keywords
de-escalation strategies
mental health crises
Clinical Support System for Serious Mental Illness
CSS-SMI
SAMHSA
active listening
self-awareness
supportive strategies
lower-level crisis stages
upcoming webinars
Funding for SMI Adviser was made possible by Grant No. SM080818 from SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA/HHS or the U.S. Government.
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