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Video Transcription
Video Summary
Engage or Enrage? The Escalation Strategies for Mental Health Crisis
de-escalation tactics
power struggles
active listening
body language
SMARTY acronym
non-verbal communication
crisis de-escalation techniques
Q&A session
supportive environment
Funding for SMI Adviser was made possible by Grant No. SM080818 from SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA/HHS or the U.S. Government.
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