Expanding the Evidence Base for the Crisis Care Continuum: Call Centers, Mobile Teams, and Stabilization Units-Presentation and Q&A

Video Transcription

Video Summary

The webinar discussed the need for high-quality and equitable mental health crisis services and the challenges faced by the current behavioral health systems. It highlighted the importance of crisis call centers, mobile crisis teams, and crisis facilities in meeting the needs of individuals in mental health crisis. The webinar also emphasized the need for data collection and program evaluation within mental health systems to inform evidence-based care. It identified various gaps in the evidence base for crisis services research, including the need for equity analyses, understanding best practices, and measuring outcomes. The presenter discussed the role of clinicians in building programs based on evidence, tracking data on quality of care including by race and ethnicity, partnering with academic colleagues for program evaluation, and engaging with communities to inform quality goals. The presenter also highlighted the upcoming implementation of the 9-8-8 crisis services hotline and the need to understand the mix of crises that will be fielded through this service. The webinar concluded with recommendations for advancing crisis services research, including investing in data infrastructure, aligning research with quality improvement efforts, and leveraging big data and informatics for population-based approaches.

Keywords

high-quality mental health crisis services

equitable mental health crisis services

challenges faced by behavioral health systems

crisis call centers

mobile crisis teams

data collection in mental health systems

program evaluation in mental health systems

evidence-based care

gaps in crisis services research

implementation of the 9-8-8 crisis services hotline