Practical Tools for Behavioral Health Staff Supporting the Medical Care of People with Serious Mental Illness-Audience Q&A

Video Transcription

Video Summary

In this video, the speaker discusses recommendations for developing a good communication pattern with primary care providers. They emphasize the importance of understanding the cultural differences and fast-paced nature of primary care. It is essential to speak their language and be prepared to communicate your story in a brief and organized manner. The speaker recommends writing down questions and providing a succinct presentation of your interests. They also highlight the value of bringing something to the table when building a relationship with primary care partners. This could include assisting with improving medical outcomes or helping with social interactions during appointments. The speaker mentions the effectiveness of leveraging peers, family members, or other support network individuals when attending primary care appointments with clients. They suggest using motivational interviewing techniques when communicating with clients who are resistant to change. The speaker also addresses the difficulty of finding doctors in private practice who are knowledgeable about serious mental illness and offers some tips for case managers to identify suitable providers. They suggest asking for recommendations, sharing a one-page profile of the client, and considering scuttlebutt from other patients. The speaker emphasizes that behavior change is a long-term investment and that even small changes can make a significant impact. The webinar ends with participants expressing their appreciation for the speaker's insights. Overall, the video provides valuable recommendations for improving communication and collaboration between the mental health and primary care sectors.

Keywords

communication pattern

primary care providers

cultural differences

fast-paced nature

building a relationship

behavior change