Digital Health Navigator Training: Support Digital Literacy to Advance Clinical Care, Health Equity, and Recovery
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Expires on Sep 06, 2025
Credit Offered
5 CME Credits
5 Psych CE Credits
5 SW CE Credits
5 COP Credits

This interactive, self-paced training offers five (5) CME/CE credits. It teaches new, modern digital literacy skills and reinforces established skills for clinical support staff so they can serve as digital health navigators (DHNs). DHNs help practices make the most of digital tools, devices, and data. They also help people who have serious mental illness (SMI) understand and use digital tools to support their recovery. This training is ideal for peer specialists, case managers, front office staff, and even new hires. Clinicians can complete this training and find skills to support mental health recovery and help people stay more engaged in their own care.

Benefits of Digital Literacy Skills and DHNs
When individuals in your care have better digital literacy, it positively impacts their recovery. That benefits your practice in many ways. Digital literacy can:

  • lead to appropriate and sustained use of technology to support goals
  • ensure fewer no shows, more use of telehealth, more engagement, and higher satisfaction
  • create connection and support for people on their recovery journeys
  • free up valuable clinician time from troubleshooting technology
  • allow staff to focus on priority services that generate revenue

What Does the Training Cover?The six modules in this training cover many topics around digital literacy skills and digital health tools. It teaches clinicians and clinical support staff how to be effective DHNs. The training provides a blueprint on how to use digital literacy to empower people who have SMI to engage in their own care, track progress, attain recovery goals, and more. Learn how to help individuals use digital tools to:

  • create self-care regimens, take medications as needed, avoid triggers, track mood and symptoms, reduce stress, and more
  • stay engaged in their own care by using basic smartphone functions to set appointment and medication reminders, use self-care apps, send messages, and more
  • troubleshoot basic technology issues that often lead people to disengage with treatment
  • evaluate devices and apps through the lens of privacy, safety, and ease of use
  • research questions, find credible answers, communicate with providers, share data from devices, connect to telehealth technology, and more


This course comprises six modules:

  1. Module 1: Introduction
  2. Module 2: Smartphone Basics
  3. Module 3: Troubleshooting
  4. Module 4: App Evaluation
  5. Module 5: Clinical Terminology and Data
  6. Module 6: Engagement

Learning Objectives

  • Explain how to help individuals use basic smartphone functions, native apps, and easily accessible features on their devices
  • Develop strategies to help individuals troubleshoot common issues with apps and devices, such as difficulty connecting to telehealth appointments
  • Apply motivational interviewing skills and personalized goals to help individuals sustain their use of technology to support and maintain their own recovery process

Target Audience

Counselor, Nurse/Nurse Practitioner, Pharmacist, Peer Specialist/Peer Support, Physician (Non psychiatrist), Physician Assistant, Psychiatrist, Psychologist, Social Worker

Instructional Level

Introductory, Intermediate

Estimate Time to Complete

Estimated Duration: 5 hours and 15 minutes
Program Start Date: September 6 , 2022
Program End Date: September 6 , 2025

How to Earn Credit

Participants who wish to earn AMA PRA Category 1 Credit™, CE credit for psychologists, CE credit for social workers, or a certificate of participation may do so by completing all sections of the course, including the evaluation. After evaluating the program, course participants will be provided with an opportunity to claim hours of participation and print an official CME certificate (physicians), CE certificate (psychologists), CE certificate (social workers) or certificate of participation (other disciplines) showing the completion date and hours earned.

Continuing Education Credit

In support of improving patient care, American Psychiatric Association (APA) is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The APA designates this enduring event for a maximum of 5.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.

Social Workers
As a Jointly Accredited Organization, American Psychiatric Association (APA) is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. APA maintains responsibility for this course. Social workers completing this course receive 5 continuing education credits.


Faculty and Planner Disclosures

The American Psychiatric Association adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME activity — including faculty, planners, reviewers or others — are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.


  • Teri Brister, PhD, LPC, National Alliance on Mental Illness. Dr. Brister has no relevant financial relationships to disclose.
  • Amy Cohen, PhD, American Psychiatric Association. Dr. Cohen has no relevant financial relationships to disclose.
  • John Torous, MD, Beth Israel Deaconess Medical Center. Dr. Torous has no relevant financial relationships to disclose.
  • Sherin Khan, LCSW, Thresholds. Ms. Khan has no relevant financial relationships to disclose.

Accessibility for Participants with Disabilities

The American Psychiatric Association is committed to ensuring accessibility of its website to people with disabilities. Please contact the American Psychiatric Association at 202-559-3900, if you require assistance seven (7) business days prior to the start of a live webinar.

Technical Requirements

This internet-based CME activity is best experienced using any of the following:

  • The latest and 2nd latest public versions of Google Chrome, Mozilla Firefox, or Safari
  • Internet Explorer 11+

This Web site requires that JavaScript and session cookies be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be: Adobe Acrobat Reader, Microsoft PowerPoint, and Windows Media Player.

Optimal System Configuration:

  • Browser: Google Chrome (latest and 2nd latest version), Safari (latest and 2nd latest version), Internet Explorer 11.0+, Firefox (latest and 2nd latest version), or Microsoft Edge (latest and 2nd latest version)
  • Operating System: Windows versions 8.1+, Mac OS X 10.5 (Leopard) +, Android (latest and 2nd latest version), or iOS/iPad OS (latest and 2nd latest version)
  • Internet Connection: 1 Mbps or higher

Minimum Requirements:

  • Windows PC: Windows 8.1 or higher; 1 GB (for 32-bit)/2 GB (for 64-bit) or higher RAM; Microsoft DirectX 9 graphics device with WDDM driver; audio playback with speakers for programs with video content
  • Macintosh: Mac OS X 10.5 or higher with latest updates installed; Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor; 512 MB or higher RAM; audio playback with speakers for programs with video content

For assistance: Contact for questions about this activity | Contact for technical assistance.

Funding for SMI Adviser was made possible by Grant No. SM080818 from SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA/HHS or the U.S. Government.
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