Expanding the Evidence Base for the Crisis Care Continuum: Call Centers, Mobile Teams, and Stabilization Units
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Expires on Nov 18, 2024
Credit Offered
1 CME Credit
1 NCPD Credit
1 Psych CE Credit
1 SW CE Credit
1 COP Credit


Crisis response programs that serve as alternatives to traditional police response have drawn widespread attention. However, there remain significant barriers to defining, implementing, and evaluating high-quality crisis services. In this webinar, the presenter will summarize the current landscape of crisis services research, highlighting gaps in identifying best practices and in accessing meaningful data to inform quality and equity aims. Next, we will review implementation science research methods that can help circumvent the unique challenges of crisis services research. In particular, we will focus on ways that mental health services implementation research can focus both on conventional metrics such as post-crisis episode utilization of mental health services, as well as measures related to social determinants of mental health such as linkage to housing and jail diversion. Finally, we will discuss how to develop and refine meaningful quality measures for crisis services that can be used in research as well as program evaluation and continuous quality improvement activities. 


Recorded webinar, non-interactive, self-paced distance learning activity with post-test.

This presentation was recorded on November 18, 2021.

Learning Objectives

  • Articulate the current state of knowledge on what constitutes high-quality and equitable mental health crisis services. 
  • Evaluate the unique challenges and opportunities of crisis services using implementation science principles and select research methods. 
  • Advocate for meaningful data collection and program evaluation within mental health systems. 


  • Overview of mental health crisis continuum 
  • Overview of crisis call centers 
  • Overview of mobile crisis response  
  • Future directions 
  • Presenter Q&A 

Target Audience

Counselor, Nurse/Nurse Practitioner, Psychiatrist, Physician (non-psychiatrist), Physician Assistant, Psychologist, Social Worker, Peer Specialist/Peer Support 

Instructional Level


Estimate Time to Complete

Estimated Duration: 1.0 hour
Program Start Date: November 18, 2021 
Program End Date: November 18, 2024

Ongoing Interdisciplinary Discussion Board 

After completing the course, engage with colleagues in the mental health field through SMI Adviser's Webinar Roundtable Topics discussion board. This is an easy way to network and share ideas with other clinicians who participate in this webinar. Access through the discussion tab.

How to Earn Credit

Participants who wish to earn AMA PRA Category 1 Credit, nursing continuing professional development contact hours (NCPD, formerly CNE), CE credit for psychologists, CE credit for social workers, or a certificate of participation may do so by viewing the live presentation and completing the evaluation. Participants claiming CE credit for psychologists and those claiming CE credit for Social workers, must have full attendance to claim credit. After evaluating the program, course participants will be provided with an opportunity to claim hours of participation and print an official CME certificate (physicians), NCPD (nurses), CE certificate (psychologists), CE certificate (social workers) or certificate of participation (other disciplines) showing the event date and hours earned.  

Continuing Education Credit


The American Psychiatric Association (APA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 

The APA designates this live event for a maximum of 1.0 AMA PRA Category 1 Credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 


The American Psychiatric Association is approved by the American Psychological Association to sponsor continuing education for psychologists. American Psychiatric Association maintains responsibility for this program and its content.

Nurses/Nurse Practitioners

The American Psychiatric Nurses Association is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

Social Workers 

American Psychiatric Association, provider #1743, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. American Psychiatric Association maintains responsibility for this course.  

ACE provider approval periods: 05/18/2020 - 05/18/2021 and 05/18/2021 - 05/18/2024.  

Social workers completing this course receive 1.0 continuing education credits. 

Faculty and Planner Disclosures

All financial relationships relevant to this activity have been mitigated.


  • Matthew L. Goldman, MD, MS, is the Medical Director for Comprehensive Crisis Services in the San Francisco Department of Public Health, and he is a Volunteer Clinical Assistant Professor in the UCSF Department of Psychiatry and Behavioral Sciences. He is also a mental health services researcher and has grant funding from the American Foundation for Suicide Prevention to study best practices in mobile crisis team settings. Dr. Goldman was elected to the board of the American Association of Community Psychiatry, he is a member of the American Psychiatric Association’s Council on Advocacy and Government Relations and he sits on the National Council for Behavioral Health’s Medical Director’s Institute. He is Co-Editor of the Editor’s Choice Collections for the journal Psychiatric Services and co-leads the Psychiatric Services Policy Advisory Group. From 2018-2019 he was a Policy Fellow in the Office of the Chief Medical Officer at the Substance Abuse and Mental Health Services Administration through the Health and Aging Policy Fellowship and the Congressional Fellowship Program, and from 2019-2020 he completed the UCSF Public Psychiatry Fellowship. He graduated from Pomona College and the UC Berkeley - UCSF Joint Medical Program, and he completed his residency and chief residency in psychiatry at Columbia University and the New York State Psychiatric Institute. Dr. Goldman has no financial relationships to disclose. 


  • Teri Brister, PhD, LPC, National Alliance on Mental Illness. Reports no financial relationships with commercial interests.
  • Amy N. Cohen, PhD, American Psychiatric Association. Reports no financial relationships with commercial interests.
  • John Torous, MD, Beth Israel Deaconess Medical CenterDr. Torous has no financial relationships to disclose. 
  • Sherin Khan, LCSW, Thresholds. Reports no financial relationships with commercial interests.
  • Donna Rolin, PhD, APRN, University of Texas at Austin. Reports no financial relationships with commercial interests.  

Accessibility for Participants with Disabilities

The American Psychiatric Association is committed to ensuring accessibility of its website to people with disabilities. If you have trouble accessing any of APA’s online resources, please contact us at 202-559-3900 for assistance.

Technical Requirements

This internet-based CME activity is best experienced using any of the following:

  • The latest and 2nd latest public versions of Google Chrome, Mozilla Firefox, or Safari
  • Internet Explorer 11+

This website requires that JavaScript and session cookies be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be:  Adobe Acrobat Reader, Microsoft PowerPoint, and Windows Media Player.

Optimal System Configuration:

  • Browser: Google Chrome (latest and 2nd latest version), Safari (latest and 2nd latest version), Internet Explorer 11.0+, Firefox (latest and 2nd latest version), or Microsoft Edge (latest and 2nd latest version)
  • Operating System: Windows versions 8.1+, Mac OS X 10.5 (Leopard) +, Android (latest and 2nd latest version), or iOS/iPad OS (latest and 2nd latest version)
  • Internet Connection: 1 Mbps or higher

Minimum Requirements:

  • Windows PC: Windows 8.1 or higher; 1 GB (for 32-bit)/2 GB (for 64-bit) or higher RAM; Microsoft DirectX 9 graphics device with WDDM driver; audio playback with speakers for programs with video content
  • Macintosh: Mac OS X 10.5 or higher with latest updates installed; Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor; 512 MB or higher RAM; audio playback with speakers for programs with video content

For assistance: Contact educme@psych.org for questions about this activity | Contact SMIadviserhelp@psych.org for technical assistance

Funding for SMI Adviser was made possible by Grant No. SM080818 from SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA/HHS or the U.S. Government.
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