Reimagining Crisis Response: 988 and a Crisis Standard of Care
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Expires on Sep 09, 2024
Credit Offered
1 CME Credit
1 COP Credit

Many communities lack a robust mental health crisis infrastructure, resulting in people in psychiatric crisis cycling in and out of jails and prisons, emergency departments, and homelessness. The impending 2022 implementation of 988, a nationwide number for mental health and suicidal crises, provides a unique opportunity to reimagine our nation’s crisis response system. In this webinar, learn about the current status of 988 implementation, how 988 fits into a larger mental health crisis system, and ongoing efforts to make sure 988 is more than a number. Hear how NAMI and other mental health organizations are working with policymakers at the federal, state, and local level to amplify the need for a crisis standard of care, and what is needed to make it a reality.


Recorded webinar, non-interactive, self-paced distance learning activity with post-test.

This presentation was recorded on September 2, 2021.

Learning Objectives

  • Describe how 988 will operate in communities, how it fits with existing services, and what will and will not happen without additional action. 
  • Compare the three components of a crisis standard of care, including 24/7 crisis call centers, mobile crisis teams, and crisis stabilization programs. 
  • Identify opportunities at the local, state, and federal level to build a stronger crisis response system.

Target Audience

Counselor, Psychiatrist, Physician (Non-psychiatrist), Physician Assistant, Peer Specialist/Peer Support

Instructional Level

Intermediate, Introductory

Estimate Time to Complete

Estimated Duration: 1.0 hour
Program Start Date: September 92021
Program End Date: September 92024

How to Earn Credit

Participants who wish to earn AMA PRA Category 1 Credit or a certificate of participation may do so by viewing the live presentation and completing the evaluation. After evaluating the program, course participants will be provided with an opportunity to claim hours of participation and print an official CME certificate (physicians) or certificate of participation (other disciplines) showing the event date and hours earned.  

Continuing Education Credit


The American Psychiatric Association (APA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The APA designates this live event for a maximum of 1.0 AMA PRA Category 1 Credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.  

Faculty and Planner Disclosures

All financial relationships relevant to this activity have been mitigated.


  • Angela Kimball serves as National Director of Advocacy and Public Policy at the National Alliance on Mental Illness (NAMI). She brings expertise in grassroots advocacy campaigns and mental health policy to NAMI, as well as a drive to fight inequities and champion better care for people with mental health conditions and their families. Ms. Kimball reports no financial relationships with commercial interests. 
  • Hannah Wesolowski, MPA serves as Director of Field Advocacy at the National Alliance on Mental Illness (NAMI). She directs NAMI’s advocacy strategy, working with NAMI state organizations and affiliates to identify and cultivate advocacy leaders and provide resources to help advocates promote NAMI policy priorities. Ms. Wesolowski reports no financial relationships with commercial interests. 


  • Teri Brister, PhD, LPC, National Alliance on Mental Illness. Reports no financial relationships with commercial interests.
  • Tristan Gorrindo, MD, American Psychiatric Association. Reports no financial relationships with commercial interests.

Accessibility for Participants with Disabilities

The American Psychiatric Association is committed to ensuring accessibility of its website to people with disabilities. If you have trouble accessing any of APA’s online resources, please contact us at 202-559-3900 for assistance.

Technical Requirements

This internet-based CME activity is best experienced using any of the following:

  • The latest and 2nd latest public versions of Google Chrome, Mozilla Firefox, or Safari
  • Internet Explorer 11+

This website requires that JavaScript and session cookies be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be:  Adobe Acrobat Reader, Microsoft PowerPoint, and Windows Media Player.

Optimal System Configuration:

  • Browser: Google Chrome (latest and 2nd latest version), Safari (latest and 2nd latest version), Internet Explorer 11.0+, Firefox (latest and 2nd latest version), or Microsoft Edge (latest and 2nd latest version)
  • Operating System: Windows versions 8.1+, Mac OS X 10.5 (Leopard) +, Android (latest and 2nd latest version), or iOS/iPad OS (latest and 2nd latest version)
  • Internet Connection: 1 Mbps or higher

Minimum Requirements:

  • Windows PC: Windows 8.1 or higher; 1 GB (for 32-bit)/2 GB (for 64-bit) or higher RAM; Microsoft DirectX 9 graphics device with WDDM driver; audio playback with speakers for programs with video content
  • Macintosh: Mac OS X 10.5 or higher with latest updates installed; Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor; 512 MB or higher RAM; audio playback with speakers for programs with video content

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Funding for SMI Adviser was made possible by Grant No. SM080818 from SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, SAMHSA/HHS or the U.S. Government.
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